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Providing us with feedback or making a complaint

Our team is always pleased to hear about aspects of our service that you’ve particularly appreciated.

We aim to always provide a high standard of service but there may be times when you are unhappy with us. If we are unable to resolve matters to your satisfaction and you wish to make a complaint, please contact us using one of the following:

Telephone: +44 2920 468 500
Email: qualityassurance@imglobal.com
Post:
The Quality Assurance Team
PO Box 1114
Cardiff, CF11 1UL, United Kingdom


Independent review request

If we can’t respond within eight weeks or if you’re unhappy with our final response, you can ask the Financial Ombudsman Service for an independent review. More information can be found in your policy wording.

For your information the address of the Financial Ombudsman Service is:

The Financial Ombudsman Service
Exchange Tower London E14 9SR
Telephone: +44 0800 023 4567 
Email: complaint.info-ombudsman.org.uk 
Website: www.financial-ombudsman.org.uk