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Providing us with feedback or making a complaint

Our team is always pleased to hear about aspects of our service that you’ve particularly appreciated.

It is important that you read this Policy together with our Privacy Notices so that you are fully aware of how and why we are using your personal data.

We aim to always provide a high standard of service but there may be times when you are unhappy with us. If we are unable to resolve matters to your satisfaction and you wish to make a complaint, please contact us using one of the following:

Telephone: +44 2920 468 500
Email: qualityassurance@imglobal.com
Post:
The Quality Assurance Team
PO Box 1114
Cardiff, CF11 1UL, United Kingdom

If we can’t respond within eight weeks or if you’re unhappy with our final response, you can ask the Financial Ombudsman Service for an independent review. More information can be found in your policy wording.