Secure Message Center

Please refer to the policy / plan type you are inquiring about to determine the correct contact number below.

You will receive an email immediately after your form submission which will include a unique ID you can use for reference. Your message will be stored in our encrypted database until a support team member reviews and sends you a reply. If you have not received a reply within 2-3 business days, you may inquire about the status of your request by phone. You will need to provide your unique ID to assist us in locating the relevant information.

Yes, it will still be routed to the correct support team, but the response time may be delayed.

The only IMG team members who will access your encrypted message are those needed to address the substance of your request.

All of your personal health information (PHI) and personally identifiable information (PII) is secured, protected, and private.

You may enter an additional recipient email address but this will only be used to better determine which support team your message will be routed to. If your message needs to be routed to a specific email address, please enter additional details in the message area.

Our support team will typically respond to your message within 2-3 business days.

You are being asked to use this form to ensure your privacy and the security of your data.