Medical & Travel Assistance Services

Global Support When Your Travelers Need It

Understanding Your Needs. Exceeding Your Expectations

For almost 30 years, we have provided global benefits and assistance services to millions of customers around the world. We’re committed to being there with our customers wherever they may be, delivering superior support and assistance in times of need. With 24/7 medical and security management services, multilingual staff, claims administrators, and highly-trained customer service professionals, your travelers will be protected with a duty of care second to none.

Medical Assistance Services

We provide an array of medical assistance services to support our travelers in need of medical attention. These services range from informational research such as referrals to more robust medical monitoring provided by our clinical team.

  • Medical Monitoring
  • Medical Advice
  • Cost Management & Medical Payments
  • Medical & Dental Referrals
  • Mental Health Assistance
  • Teleconsultation
  • Pandemic Assistance

Medical Transport Services

In a medical emergency, we provide emergency medical transport services that have a proven track record of helping our travelers get the care they need. We also help contain program costs and coordinates communications across borders and constituents every step of the way home.

  • Dispatch of Physician
  • Emergency Medical Evacuation and Repatriation
  • Return of Dependent Children, Travel Companion, and/or Remains

Travel Assistance Services

We are here to support our travelers with their travel needs, whether they are looking for pre-trip information, such as vaccination or visa requirements, or they experience issues, such as lost or stolen travel documents.

  • Emergency Cash/Bail Assistance
  • Legal Referrals
  • Lost Document & Luggage Assistance
  • Pre-trip and Cultural Information
  • Travel Intelligence

Travel Risk Management Solutions

We have extensive experience dealing with complex, dangerous, and remote transport and response. Our team of international, multilingual specialists are accustomed to working in multiple time zones and with multiple languages and currencies. Our global reach means we can work without barriers with a duty of care approach.

  • Global Risk and Threat Analysis
  • Real-Time Traveller Tracking and Communication
  • Security and Medical Incident Response
  • Enterprise Support and Remote Site Planning
  • Pandemic Planning and Response
  • Customizable Mobile App

Need Extra Protection and Coverage?

Explore our international medical & travel insurance options.