IMG, Inc – Privacy Policy
Effective: July 2025
This statement (the “Privacy
Policy”) applies to IMG websites,
services, products and applications that collect
data and display these terms, owned and operated
by International Medical Group®, Inc. and
its subsidiaries (collectively
“IMG”, “IMG®”,
“we”, “us”, or
“our”). Please note that
International Medical Group Limited and IMG
Europe AB operate in accordance with the IMG
Limited and IMG Europe AB privacy policies which
you can find on our privacy policy landing page.
At IMG, we are committed to earning your trust
by respecting and protecting the privacy of the
personal information you provide to us online.
The following describes how IMG collects, uses,
shares and secures the personal information you
provide, as well as the human resources data of
our employees. It also describes your choices
regarding use, access, and correction of your
personal information.
If you have an unresolved privacy or data use
concern that we have not addressed
satisfactorily, please contact our U.S.-based
third party dispute resolution provider (free of
charge) at:
https://feedback-form.truste.com/watchdog/request
.
Under certain conditions, you may be entitled to
invoke binding arbitration regarding your
privacy concerns when other dispute resolution
procedures have been exhausted.
Collecting Your Information
IMG collects many kinds of information in order
to operate effectively and provide you the best
products, services and experiences we can.
Regardless of the source, we believe it’s
important to treat the personal information with
care and to help you maintain your privacy.
In correlation with your relationship with us
(e.g. consumer insured or policyholder; producer
or appointed representative; or other person
relating to our business), we may collect the
following personal information from you and your
dependents:
- Name; gender; marital status; citizenship;
date of birth; physical attributes; activity
records such as exercise routines; current
or former medical condition and health
status including other factors affecting
insurability; relationship to the policy
holder, insured, or claimant; contact
information such as email, mailing, or
alternate address, telephone, mobile, fax
number; affiliated company or sponsoring
organization; financial information such as
payment card number and billing address;
government issued ID’s such as social
security number; telephone recordings of
calls to our representatives and call
centers; unique identifiers such as
certificate, group, insured or member ID,
producer, and ITIN number; education,
qualifications, and previous experience for
job applicants.
We may also collect from you, information about
your contacts such as your beneficiaries; your
medical practitioner’s name, address, and
contact information; to fulfill and/or process a
claim. When you provide us with personal
information about your contacts we will only use
this information for the specific reason for
which it is provided. If you believe that one of
your contacts has provided us with your personal
information and you would like to request that
it be removed from our database, please contact
DPO@imglobal.com
.
We may receive information about you from third
parties from whom we have obtained data, and
combine this data with information we already
have about you. This information helps us to
update, expand and analyze our records and
provide products and services that may be of
interest to you. If you provide us personal
information about others, or if others give us
your information, we will only use that
information for the specific reason for which it
was provided to us. Example of the type of
personal information that may be obtained from
third parties may include, purchased marketing
data about our customers from third parties that
is combined with information we already have
about you, to create more tailored advertising
and products.
As is true of most websites, we gather certain
information automatically. This information may
include Internet protocol (IP) addresses,
browser type, Internet service provider (ISP),
referring/exit pages, the files viewed on our
site (e.g., HTML pages, graphics, etc.),
operating system, date/time stamp, and/or
clickstream data to analyze trends and to
administer the site.
Contact information for IMG’s Data
Protection Officer:
9200 Keystone Crossing
Suite 800
Indianapolis, IN USA 46240
1-800-628-4664
DPO@imglobal.com
Browser Controls for “Do Not
Track” and Tracking Protection
Some IMG browsers have incorporated “Do
Not Track” features. Most of these
features, when turned on, send a signal or
preference to the web sites you visit indicating
that you do not wish to be tracked. Those IMG
sites may continue to engage in activities you
might view as tracking even though you have
expressed this preference, depending on the
sites’ privacy practices.
Most web browsers have a feature related to
tracking protection that helps prevent the
websites you go to from automatically sending
details about your visit to third-party content
providers. When you add a tracking protection
list, the browser may block third-party content,
including cookies, from any site that is listed
as a site to be blocked. By limiting calls to
these sites, the browser will limit the
information these third-party sites can collect
about you. And when you have a tracking
protection list enabled, certain browsers may
send a do not track signal or preference to the
web sites you visit. For more information about
Tracking Protection Lists and how to find them,
please see your browser’s privacy
statement or help documentation.
Our Use of Cookies and Similar Technologies
IMG uses cookies and similar technologies for
several purposes. Please see our Cookie Policy
located
here
How We Use Your Personal Information
IMG uses the personal information we collect to
operate, improve and personalize the products
and services we offer. Personal information
collected through one IMG service may be
combined with information collected through
other IMG services to give you a more consistent
and personalized experience in your interactions
with us. We may also supplement this with
information from other companies. For example,
we may use services from other companies to help
us derive a general geographic area based on
your IP address in order to customize certain
services to your geographic area.
For IMG services, we use this information to
provide you with relevant search results. We
also use the information we collect to maintain
and improve the quality, security and integrity
of our products and services. For example, we
may use this information for research purposes
and to improve the relevancy of search results.
This information is also necessary in order to
detect and protect against security threats such
as botnet attacks, click fraud, worms, and other
threats. We also may use the information to
communicate with you, for example, informing you
when an insurance contract is ending, letting
you know when updates are available or letting
you know when you need to take action to keep
your account active.
We also may use this information to assist in
the fulfillment of the insurance product you
purchased or the processing and administration
of any insurance claims that you may submit,
including, but not limited to working with
providers, handling appeals, and resolving
complaints. This information may be securely
transmitted to third party business partners we
have engaged to adjudicate, reprice, fulfill and
pay claims. For a complete list of the third
parties with whom we have or may in the future
safely and securely share your personal
information, please contact the Data Protection
Officer (DPO).
IMG provides many of our sites and services free
of charge because they may be supported by
advertising. In order to make these services
widely available, the information we collect may
be used to help improve the advertisements you
see by making them more relevant to you. For
example, we may use search query data for the
purpose of personalizing the ads we display to
you as you use our services or those of our
advertising partners. The search terms you enter
are categorized and certain user segments are
inferred based on those terms. For example, if
you search on terms associated with sports, we
may associate a “sports segment”
with the unique identifier contained in your
cookie, and you will then be more likely to see
ads related to sports.
IMG acknowledges that you have the right to
access your personal information. IMG has no
direct relationship with the individuals whose
personal data it processes. An individual who
seeks access, or who seeks to correct, amend, or
delete inaccurate data should direct their query
to IMG’s Data Protection Officer. If
requested to remove data we will respond within
a reasonable timeframe. In certain circumstances
we may be required by law to retain your
personal information or may need to retain your
personal information in order to continue
providing a service.
When you sign into a site or service using your
IMG account, we collect certain information in
order to verify your identity on behalf of the
site or service, to protect you from malicious
account usage, and to protect the efficiency and
security of the IMG account service. If you
received your account from a third party, like
an employer, a producer, spouse, or the legal
representative, that third party may have rights
over your account, including the ability to
reset your password, view your account usage or
profile data, read or store content in your
account, and suspend or cancel your account. In
these cases, you are subject to the IMG terms of
use and to any additional terms of use from that
third party. If you are the administrator on
behalf of an employer or producer and have
provided your users with IMG accounts, you are
responsible for all activity that takes place
within such accounts.
All sites or services that offer or market
IMG’s products are required to have a
posted privacy statement, but we do not control
or monitor the privacy practices of external
sites, and their privacy practices will vary.
You should carefully review the privacy
statement for each site you sign into in order
to determine how each site or service will use
the information it collects.
Creating an IMG Account - Some of our websites
allow you to create an IMG account by providing
an email address, a password and other
“account proofs,” such as an
alternate email address, a phone number, and a
question and secret answer. We will use your
“account proofs” for security
purposes only - for instance, to verify your
identity in the event that you cannot access
your IMG account and need assistance, or to
reset your password if you cannot access the
email address associated with your IMG account.
Some services may require added security, and in
those cases, you may be asked to create an
additional security key. The email address and
password that you use to sign up for your IMG
account are your “credentials” that
you will use to authenticate with our network.
You can use an email address provided by a third
party (such as those ending in gmail.com or
yahoo.com) when signing up for your IMG account.
Upon creating an IMG account, we may send you an
email asking you to verify that you are the
owner of the email address associated with your
IMG account. This is designed to verify the
validity of the email address and help prevent
email addresses from being used without the
permission of their owners. Thereafter, we may
use that email address to send you
communications relating to your use of IMG
products and services; we may also send you
promotional emails about IMG products and
services as permitted by local law.
Accessing Your Personal Information and
Search History
When using a web browser, you can access and
manage your information, including Search
History, through the preferences page. You may
clear your search history from appearing on the
site by following the steps provided in see your
search history. Clearing your history removes it
from the Search History and prevents that
history from being displayed on the web browser,
but does not delete information from our
standard search logs, which are retained and are
replaced with artificial identifiers.
Upon request IMG will provide you with
information about whether we hold any of your
personal information. You may access, correct,
or request deletion of your personal information
by logging into your account or by contacting
DPO@imglobal.com
. We will respond to your request within a
reasonable timeframe. In certain circumstances
we may be required by law to retain your
personal information, or may need to retain your
personal information in order to continue
providing a service.
Children
Our websites are not structured to attract
children. Accordingly, we do not solicit or
knowingly collect any personal information from
anyone who visits our websites that we know to
be under 13 years of age. If we are made aware
that information is or has been submitted by or
collected from a child below 13, we will
immediately delete their personal information.
This provision does not apply to insureds,
customers or other individuals on behalf of whom
we provide services as a result of a customer or
an insured relationship.
Other Important Privacy Information
Below you will find additional privacy
information you may find important. Much of this
describes common practices that we want you to
know about and some of this is just stating the
obvious (for example, we will disclose
information when the law requires it). Please
keep in mind that this information is not a
complete description of our practices –
this is all in addition to the other, more
specific information contained in the privacy
statements, agreements and releases relating to
each IMG product and service you use.
Sharing or Disclosing Personal Information
Except as described in this privacy statement,
we will not disclose your personal information
to a third party without your prior consent and
as permitted under applicable laws.
We may share your information with third parties
who provide services on our behalf to help with
our business activities. These companies are
authorized to use your personal information only
as necessary to provide these services to us.
When we share information with these other
companies to provide services for us, they are
not allowed to use it for any other purpose and
must keep it confidential. These services may
include:
- Adjudicating and managing the claims process
- Payment processing to healthcare providers
- Providing customer service
- Sending marketing communications (subject
only to your express consent)
In certain situations, IMG may be required to
disclose personal data in response to lawful
requests by public authorities, including to
meet national security or law enforcement
requirements. We may also disclose your personal
information as required by law, such as to
comply with a subpoena or other legal process,
when we believe in good faith that disclosure is
necessary to protect the rights or property of
IMG, our insureds, clients or our customers,
including enforcing the terms governing your use
of the services, protect your safety or the
safety of others, investigate fraud, or respond
to a government request. If IMG is involved in a
merger, acquisition, or sale of all or a portion
of its assets, you will be notified via email
and/or a prominent notice on our website, of any
change in ownership, uses of your personal
information, and choices you may have regarding
your personal information.
In addition to any sharing described in the
privacy statement for the product or service you
are using, IMG may share or disclose personal
information with other IMG controlled
subsidiaries and affiliates. For your (opt-out)
choices on this type of sharing, please contact
DPO@imglobal.com
.
We may also share some search query data with
selected third parties for research purposes.
Before we do so, we remove all unique
identifiers such as IP addresses and cookie IDs
from the data. We also run the data through a
process designed to remove identifiable
information that users may have included in the
search terms themselves (such as social security
numbers or credit card numbers). Additionally,
we require these third parties to keep the data
secure and not to use the data for any other
purposes.
Protecting the Security of Personal
Information
IMG is committed to protecting the security of
your personal information. We use a variety of
generally accepted standards of security
technologies and procedures to help protect the
personal information submitted to us, from
unauthorized access, use or disclosure both
during transmission and once it is received. For
example, we store the personal information you
provide on computer systems that have
limited-role based access and are in controlled
facilities. When we transmit highly confidential
information (such as a credit card number or
password) over the Internet, we protect it
through the use of encryption, such as the
Secure Socket Layer (SSL) protocol.
If a password is used to help protect your
accounts and personal information, it is your
responsibility to keep your password
confidential. Do not share it. If you are
sharing a computer, you should always log out
before leaving a site or service to protect
access to your information from subsequent
users. If you have questions about the security
of your personal information, you can contact
DPO@imglobal.com
.
We may retain your information for as long as
your account is active or as needed to provide
you services, comply with our legal obligations,
resolve disputes, and enforce our agreements.
Storage and Retention - We store search terms
(and the cookie IDs associated with search
terms) separately from any account information
that directly identifies the user, such as name,
e-mail address, or phone numbers. Further, we
have built-in technological and procedural
safeguards designed to prevent the unauthorized
connections of this data.
You may sign-up to receive email or newsletter
or other communications from us. If you would
like to discontinue receiving this information,
you may update your email preferences by using
the “Unsubscribe” link found in
emails we send to you or at your member profile
on our website or by contacting
DPO@imglobal.com
.
We display personal testimonials of satisfied
customers on our website in addition to other
endorsements. With your consent, we may post
your testimonial along with your name. If you
wish to update or delete your testimonial, you
can contact
DPO@imglobal.com
.
Our website(s) offers publicly accessible blogs
or community forums. You should be aware that
any information you provide in these areas may
be read, collected, and used by others who
access them. To request removal of your personal
information from our blog or community forum,
contact
DPO@imglobal.com
. In some cases, we may not be able to remove
your personal information, in which case we will
let you know if we are unable to do so and why.
Our website(s) includes links to other websites
whose privacy practices may differ from those of
IMG. If you submit personal information to any
of those websites, your information is governed
by their privacy policies. We encourage you to
carefully read the privacy policy of any website
you visit.
You may access IMG services when using other
non-IMG sites or services. These sites may use
the IMG API. You should refer to the privacy
policy of the site for any questions about their
information collection and usage practices.
California Consumer Privacy Act
IMG does not sell your personal data to third
parties and will not do so. Any data that IMG
processes on your behalf is subject to your
express consent or relates to services that you
have asked us to perform on your behalf.
You may access, correct, or request deletion of
your personal information by logging into your
account or by contacting
DPO@imglobal.com
. We will respond to your request within a
reasonable timeframe. In certain circumstances
we may be required by law to retain your
personal information or may need to retain your
personal information in order to continue
providing a service. If you believe you have
other rights under the California Consumer
Privacy Act or have other questions regarding
your data, please contact IMG’s Data
Protection Officer (DPO).
Changes to Our Privacy Statements
We will occasionally update our privacy
statements to reflect customer feedback and
changes in our services. When we post changes to
a statement, we will revise the "last updated"
date at the top of the statement. If there are
material changes to the statement or in how IMG
will use your personal information, we will
notify you either by prominently posting a
notice of such changes before they take effect
or by directly sending you a notification (sent
to the e-mail address specified in your
account). We encourage you to periodically
review the privacy statements for the products
and services you use to learn the latest
information on our privacy practices.
How to Contact Us
Questions about this Statement or about
IMG’s handling of your information, please
contact
DPO@imglobal.com
, or
International Medical Group, Inc.
9200 Keystone Crossing
Suite 800
Indianapolis, IN USA 46240