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Global Health Insurance

Short-Term

Insurance

Student

Insurance

Secure
Messaging

Our secure message form allows you to submit personal or confidential information that requires additional levels of security and encryption. All other inquiries should be submitted using our contact form. You may use this form to:

  • Send personal credit card or bank account information

  • Provide updates on your health condition or changes in conditions

  • Submit confidential medical records

All information will be stored in an encrypted and secured database until it is ready to be accessed by a support representative. You will also receive a confirmation email along with a unique reference ID which can be used to track your message.

Frequently Asked Questions

Check out some answers regarding secure messaging below.

Who do I contact if I have a question or a problem with Secure Messaging?

If you have an additional question or problem with Secure Messaging, please contact us below:

UK:
+44 (0) 330 333 6686
Germany:
0800 181 6880
Gibraltar:
200 66959
Malta:
800 62189
Spain:
800 810 054
Portugal:
800 814 989

Who do I contact for Preauthorisation or Precertification?

If you need to preauthorise or precertify your claim (before you visit your doctor, specialist, or hospital), you can do so in the following ways:

Preauthorisation (for ALC Prima, Global Prima, or Flying Colours policies)

Precertification (for GlobeHopper, WorldStudy, or Global Fusion/Select policies)

What happens after I submit my message?

You will receive an email immediately after your form submission which will include a unique ID you can use for reference. Your message will be stored in our encrypted database until a support team member reviews and sends you a reply. If you have not received a reply within 2–3 business days, you may inquire about the status of your request by phone. You will need to provide your unique ID to assist us in locating the relevant information.

Can I submit my claim through the secure messaging centre?

If you need to submit a new claim, please use our online portal by following the steps below. Our online claims submission is designed to protect your claim documents and ensure prompt handling by our Claims Team. If this feature is not available to your plan, you may utilise the secure messaging centre for submitting your claims.

For GlobeHopper, WorldStudy, or Global Fusion/Select policies, please log in or create a new MyIMG account at imglobal.com/member.

For ALC Prima, Global Prima, or Flying Colours policies:

  • If your policy was purchased on or after 1 August 2025, please log in or create a new MyIMG account at imglobal.com/member.
  • If your policy was purchased before 1 August 2025, please log in or create a new MyALC account at https://claims.alchealth.com/.
    • Please Note: Once your policy renews (on or after 1 November 2025), you can then begin using MyIMG for submitting and viewing new claims.

How do I check the status of my claim?

To check your claim status, please use our online portal by following the steps below. 

For GlobeHopper, WorldStudy, or Global Fusion/Select policies, please log in or create a new MyIMG account at imglobal.com/member.

For ALC Prima, Global Prima, or Flying Colours policies:

  • If your policy was purchased on or after 1 August 2025, please log in or create a new MyIMG account at imglobal.com/member.
  • If your policy was purchased before 1 August 2025, with an active claim that has been submitted via MyALC, you must continue using your existing login until that claim is closed at https://claims.alchealth.com/.
    • Please Note: Once your policy renews (on or after 1 November 2025), you can then begin using MyIMG for submitting and viewing new claims.

Can I upload additional information for my claim through the secure messaging centre?

To submit additional information on a claim, please use our online portal by following the steps below. 

For GlobeHopper, WorldStudy, or Global Fusion/Select policies, please log in or create a new MyIMG account at imglobal.com/member.

For ALC Prima, Global Prima, or Flying Colours policies:

  • If your policy was purchased on or after 1 August 2025, please log in or create a new MyIMG account at imglobal.com/member.
  • If your policy was purchased before 1 August 2025, with an active claim that has been submitted via MyALC, you must continue using your existing login until that claim is closed at https://claims.alchealth.com/.
    • Please Note: Once your policy renews (on or after 1 November 2025), you can then begin using MyIMG for submitting and viewing new claims.

 

Who will have access to and who will respond to my message?

The only IMG team members who will access your encrypted message are those needed to address the substance of your request.

Will my information be protected and private?

All of your personal health information (PHI) and personally identifiable information (PII) is secured, protected, and private.

How long should I expect to receive a reply?

Our support team will typically respond to your message within 2 – 3 business days.

Why am I being asked to use this form instead of sending through email?

You are being asked to use this form to ensure your privacy and the security of your data.

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Disclaimers

Benefits are subject to exclusions and limitations and are payable only at Usual, Reasonable, and Customary charges. The information on this page is a summary of a selection of plan benefits offered only as an illustration and does not supersede in any way the Certificate of Insurance or the Application, Master Policy and any riders or other governing documents (the “Insurance Contract”). The Insurance Contract is the only source of the actual benefits provided. Please note that benefit limits and maximums for residents of NY and WA may vary. For all state specific benefit details, please refer to the policy documents for each plan.

You can find sample policies for each state here:

  1. iTravelInsured Travel Lite
  2. iTravelInsured Travel SE
  3. iTravelInsured Travel LX
  4. iTravelInsured Travel Sport
  5. iTravelInsured Travel GT

The plan document you receive will depend on your state of residence. For some iTravelInsured Lite, SE, LX, GT plans and all iTravelInsured Choice, iTravelInsured Essential and Travel Sport plans: This website contains highlights of the plans, which include travel insurance coverages underwritten by SiriusPoint America Insurance Company under form series SA-ITI-19-1000 et. al. SiriusPoint America Insurance Company is rated A- (Excellent) by AM Best 2023.

The plan document you receive will depend on your state of residence. For some iTravelInsured Lite, SE, LX and GT plans: This website contains highlights of the plans, which include travel insurance coverages underwritten by United States Fire Insurance Company, Principal Office located in Morristown, New Jersey, under form series T7000 et. Al., T210 et. al. and TP-401 et. al. While International Medical Group (IMG), markets the travel insurance in these plans on behalf of USF, non-insurance components of the plans were added to the plans by IMG, and IMG does not receive compensation from USF for providing the non-insurance components of the plans.

The plans also contain non-insurance Travel Assistance Services provided by International Medical Group and Teladoc (Teladoc only available on iTravelInsured Choice, iTravelInsured Travel SE, and iTravelInsured Travel LX plans). The terms of insurance coverages in the plans may vary by jurisdiction and not all insurance coverages are available in all jurisdictions. Insurance coverages in these plans are subject to terms, limitations and exclusions including an exclusion for pre-existing medical conditions. In most states, your travel retailer is not a licensed insurance producer/ agent, and is not qualified or authorized to answer technical questions about the terms, benefits, exclusions and conditions of the insurance offered or to evaluate the adequacy of your existing insurance coverage. Your travel retailer may be compensated for the purchase of a plan and may provide general information about the plans offered, including a description of the coverage and price. The purchase of travel insurance is not required in order to purchase any other product or service from your travel retailer. CA DOI toll free number is 800-927-4357. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact International Medical Group 9200 Keystone Crossing, Indianapolis, IN 46240 USA. Insurance@imglobal.com. +1 (317) 655-9796. iTravelInsured Insurance Services CA Non-Resident Producer License No. 0F17093.

*TrustPilot ranking based on data collected in January 2024 from travel insurance providers with over 1,000 TrustPilot reviews

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To request more information, please fill out the form below. After you submit the form, we will have an IMG representative contact you.;

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Terms of Use

Not all insurance products described in this website are available to all persons in all States, Countries, or other jurisdictions at all times. Certain restrictions, conditions and eligibility requirements apply. In addition, if you are a United States or foreign citizen physically located and/or living in the United States while viewing this website, there may be certain additional restrictions, conditions and eligibility requirements that apply. Please contact IMG or your independent insurance broker/agent for details.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. BY USING THIS SITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THIS SITE.

Restrictions of Materials

This site is owned and operated by INTERNATIONAL MEDICAL GROUP®. No material from this site may be copied, reproduced, downloaded, uploaded, displayed, sold, published, republished, posted, transmitted, distributed, incorporated into another work or otherwise exploited in any way without the prior written consent of INTERNATIONAL MEDICAL GROUP. The use on this site by any person of any data mining, data scraping, robot or similar process, device, software or similar or related technology is strictly prohibited. The modification or use of the materials from this site for any commercial purpose is strictly prohibited and is a violation of trademark, copyright and other proprietary rights owned by parties including INTERNATIONAL MEDICAL GROUP and its affiliates.

Disclaimer

THE MATERIALS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INTERNATIONAL MEDICAL GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INTERNATIONAL MEDICAL GROUP DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. INTERNATIONAL MEDICAL GROUP DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT INTERNATIONAL MEDICAL GROUP) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION RELATING IN ANY WAY TO YOUR USE OF THIS SITE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Google Translation

Translations of pages on the IMG website are performed by Google Translate, a third-party service over which IMG has no control. Google Translate is a free online language translation service that can translate text and web pages into different languages. Computerized translations are only an approximation of the website's original content. The translation should not be considered exact and in some cases may include incorrect, incomplete or offensive language. IMG does not warrant the accuracy, reliability or timeliness of any information translated by Google Translate. In addition, some applications, files or items cannot be translated, including but not limited to graphs, photos, drop-down menus or portable document formats (pdfs).

Please be aware that when a translation is requested, you will leave the IMG website. IMG does not endorse the use of Google Translate and there are other translation services may also be used to view our site. Any person or entities that obtain or rely upon information obtained from the Google Translate service does so at his or her own risk. When a translation is complete, you assume the risk of any inaccuracies, errors or other problems encountered. IMG is not responsible for any liability, damage or issues that may possibly result from using Google Translate.

If you have any questions about Google Translate, please click the following link: Google Translate FAQs.

Limitation of Liability

Under no circumstances, including but not limited to negligence, shall INTERNATIONAL MEDICAL GROUP be liable for any indirect, special, incidental, consequential or other damage, including, but not limited to, loss of data or lost profits, which result from the use of, or the inability to use, the materials in this site, even if INTERNATIONAL MEDICAL GROUP or an INTERNATIONAL MEDICAL GROUP authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Notwithstanding the above, in no event shall INTERNATIONAL MEDICAL GROUP's total liability to you for all damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, for accessing this site.

Unsolicited Creative Submissions

INTERNATIONAL MEDICAL GROUP welcomes comments regarding its products and services. However, INTERNATIONAL MEDICAL GROUP's policy is not to accept or consider creative ideas, suggestions, or materials other than those it has specifically requested. We hope you will understand that it is the intent of this policy to avoid misunderstandings when projects developed by INTERNATIONAL MEDICAL GROUP's very productive staff are similar to someone else's creative work. Accordingly, we must ask that you not send us any such ideas. While we do value your feedback on our products and services, we request that you limit your comments to our products and services, and not submit any creative ideas, suggestions or materials. If, despite our request that you not do so, you send us creative suggestions, ideas, notes, drawings, concepts or other information ("Information"), that Information shall be deemed, and shall remain, the property of INTERNATIONAL MEDICAL GROUP. None of the Information shall be subject to any obligation of confidentiality on the part of INTERNATIONAL MEDICAL GROUP and INTERNATIONAL MEDICAL GROUP shall not be liable or owe any compensation for any use or disclosure of the Information, subject only to applicable copyright or patent laws of the United States.

Termination

This agreement regarding the legal restrictions and terms of use for this website is elective until terminated by either party. You may terminate this agreement at any time by destroying all materials obtained from any and all INTERNATIONAL MEDICAL GROUP site(s) and all related documentation and all copies and installations thereof, whether made under the terms of this agreement or otherwise. This agreement will terminate immediately without notice from INTERNATIONAL MEDICAL GROUP if, in INTERNATIONAL MEDICAL GROUP's sole discretion, you fail to comply with any term or provision of this agreement. Upon termination, you must destroy all materials obtained from this site and any and all other INTERNATIONAL MEDICAL GROUP site(s) and all copies thereof, whether made under the terms of this agreement or otherwise.

Patient Protection and Affordable Care Act (PPACA)

IMPORTANT NOTICE: Our insurance is not subject to, and does not provide benefits required by, PPACA. PPACA will require U.S. citizens and certain U.S. residents to obtain PPACA compliant insurance coverage unless they are exempt from PPACA. Penalties may be imposed on U.S. citizens and U.S. residents who are required to maintain PPACA compliant coverage but do not do so. Eligibility to purchase, extend or renew our products, or its terms and conditions, may be modified or amended based upon changes to applicable law, including PPACA. Please note that it is solely your responsibility to determine if PPACA is applicable to you.

Other

This agreement shall be governed by and construed in accordance with the laws of the State of Indiana, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both Parties.

Service Marks

The marks, designs and logos listed and displayed below, and/or as otherwise used and published on this Website, are the trademarks, service marks and/or registered marks of International Medical Group, Inc. and/or its subsidiaries in the United States and/or other countries. All rights and interests in and to such marks, designs and logos are fully reserved for all purposes.

Word Marks

ACM®
AKESO®
AKESO CARE MANAGEMENT®
COVERAGE WITHOUT BOUNDARIES®
CREWSELECT INTERNATIONAL℠
EUROGLOBAL DAILY INDEMNITY®
EUROGLOBAL MEDICAL INSURANCE®
EUROGLOBAL TERM LIFE INSURANCE®
EUROGLOBAL®
FAMILY MATTERS®
GEO℠ GROUP
GLOBAL CREW MEDICAL INSURANCE®
GLOBAL EMPLOYER'S OPTION℠
GLOBAL MEDICAL INSURANCE®
GLOBAL MISSION BASIC®
GLOBAL MISSION MEDICAL INSURANCE℠
GLOBAL PEACE OF MIND®
GLOBAL SENIOR PLAN®
GLOBALFUSION℠
GLOBALSELECT®
GLOBEHOPPER®
HEADSTART®
ICM®
IMG®
IMGLOBAL®
INSURANCE WITHOUT BOUNDARIES®
INTERNATIONAL MARINE MEDICAL INSURANCE℠
INTERNATIONAL MEDICAL GROUP®
ITRAVELINSURED®
LARGE COMPANY RESOURCES, SMALL COMPANY ATTITUDE®
MEDICAL COVER WITHOUT BOUDARIES®
MISSION + PLUS INTERNATIONAL®
MP+INTERNATIONAL®
MYIMG℠
OUTREACH AMERICA℠
OUTREACH INTERNATIONAL℠
OUTREACH TRAVEL MEDICAL INSURANCE℠
PASSPORT PROTECTION PLUS®
PATRIOT AMERICA®
PATRIOT ADVENTURE℠
PATRIOT EXECUTIVE®
PATRIOT EXTREME®
PATRIOT GOTRAVEL℠
PATRIOT GOTRAVEL℠ GROUP
PATRIOT GREEN TRAVEL MEDICAL INSURANCE℠
PATRIOT GREEN GROUP TRAVEL MEDICAL INSURANCE℠
PATRIOT GREEN℠
PATRIOT GREEN GROUP℠
PATRIOT GROUP TRAVEL MEDICAL INSURANCE®
PATRIOT INTERNATIONAL®
PATRIOT MULTI-TRIP℠
PATRIOT PLATINUM TRAVEL MEDICAL INSURANCE℠
PATRIOT PLATINUM GROUP TRAVEL MEDICAL INSURANCE℠
PATRIOT PLATINUM℠
PATRIOT PLATINUM GROUP℠
PATRIOT T.R.I.P.®
PATRIOT T.R.I.P.® ELITE
PATRIOT T.R.I.P.® STUDENT
PATRIOT TRAVEL MEDICAL INSURANCE®
PATRIOT®
PTOgoTM
REPATRIOT®
SELECTAPLAN®
STUDENT HEALTH ADVANTAGE℠
VISITORS CARE®
WE'RE THERE WITH YOU℠
YOUR$HARE® (stylized)
YOURSHARE®

Foriegn Marks

AKESO® / European Community
EUROGLOBAL® / CTM EUROPEAN UNION (Word Mark)
GLOBAL SELECT® / European Community
GLOBAL SELECT℠ / CHINA
HEADSTART® / European Community
HEADSTART℠ / CHINA
IMG AND DESIGN®/ BRAZIL (Block)
IMG AND DESIGN®/ COLUMBIA (Block)
IMG INTERNATIONAL MEDICAL GROUP AND DESIGN® / ARGENTINA (Letterhead)
IMG INTERNATIONAL MEDICAL GROUP AND DESIGN® / European Community
IMG INTERNATIONAL MEDICAL GROUP® / CTM European Community(Letterhead)
IMG® AND DESIGN / Argentina (Block)
IMG® AND DESIGN / CHILE (Block)
IMG® AND DESIGN / COSTA RICA (Block)
IMG® AND DESIGN / CTM EUROPEAN UNION (Block)
IMG® AND DESIGN / ECUADOR (Block)
IMG® AND DESIGN / EL SALVADOR (Block)
IMG℠ AND DESIGN / VENEZUELA (Block)
PATRIOT AMERICA® / EUROPEAN COMMUNITY
PATRIOT INTERNATIONAL℠ / EUROPEAN COMMUNITY
VISITORS CARE℠ / EUROPEAN COMMUNITY