Latest Coronavirus Information for IMG Customers

ALC and IMG Europe are both IMG companies, and responses to the FAQs below apply to all active policies sold by those companies including iTravelInsured, Global Medical, Patriot Series, Prima, and all other IMG and IMGE plans.

As the world adjusts to living with COVID-19, IMG remains dedicated to providing its members and partners with the best international medical insurance and travel protection cover available.

Through the many changes, we’ve made to our plans since the onset of COVID-19, we are prepared to protect you in your future travels. The vast majority of IMG’s international medical products and travel protection plans provide benefits directly or indirectly related to COVID-19, with all charges arising from treatment resulting from COVID-19/SARS-CoV-2 being covered as any other illness under your plan. When reviewing your plan, the terms and conditions and marketing collateral will clearly indicate these benefits.

This dedicated page of our website is here to help answer your questions. If you have additional questions or concerns, please use this page to learn about the outbreak, access great resources for the most current information, and understand how you or your IMG coverage may be impacted by COVID-19.

*This is a summary of a selection of plan benefits offered only as an illustration and does not supersede in any way the Certificate of Insurance and governing policy documents (together the “Insurance Contract”). The Insurance Contract is the only source of the actual benefits provided.

**Insurance benefits contained within the travel protection plans described above are underwritten by the United States Fire Insurance Company. C&F and Crum & Forster are registered trademarks of United State Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2018.

What you can do to protect yourself

Helpful tips on how to stay healthy on your travels. Check out our blog for cleaning hacks while traveling.

Regular Hand Washing

One of the most effective ways of reducing spread is through regular and thorough hand washing and avoidance of hand to mouth contact. Use of alco-gel throughout the day can also significantly reduce the risk.

Catch Your Coughs

Medical expenses vary around the world. To provide the best balance of coverage and cost, plan coverage rates may be different for a traveler visiting the United States than they are for a traveler in a destination where healthcare is less expensive.

Dirty Hands

Unwashed Hands

Avoid touching your eyes, nose and mouth with unwashed hands, especially if you’ve been in contact with surfaces that are in high traffic areas.

Hand Sanitizer

Use Sanitizer

Use an alcohol-base hand sanitizer with at least 60% alcohol if you have acute respiratory illness. Also, try to clean and disinfect frequently touched objects and surfaces.