Insurance

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Frequently Asked Questions

What happens if I need to seek medical treatment on the weekend or late at night and your office is closed?

If you have a medical emergency, seek appropriate medical care.  If you need assistance, please call the phone number on the back of your ID card. IMG has medical professionals on call 24/7 to assist you in the case of a medical emergency.  If you need to precertify outpatient services you may use the online precertification form.If you are being admitted to a hospital, you may notify us either by submitting an online precertification form or by calling the phone number on the back of your ID card.