Frequently Asked Questions

MyIMG is our member and group administrator portal. Here, you can submit and manage your claims, update your contact information, access your ID card, initiate precertification, obtain insurance documents, and more. For more information, view the full MyIMG Guide.

While not required, it’s highly recommended to create a MyIMG account. MyIMG is the most convenient way to submit and manage your claims, update your contact information, access your ID card and insurance documents, contact us, and more. Create your MyIMG account here.

Go to the MyIMG login page and click “Create an Account.” On the next screen, enter your IMG Certificate Number or Insured ID, and click “Continue.” Once the system verifies this information, enter your date of birth, and click “Confirm.” For more information, view the full MyIMG Guide.

Go to the MyIMG portal log in page and click “Forgot Username?” or “Forgot Password?” and follow the instructions to reset your username/password. For more detailed instructions, view the full MyIMG Guide.

Log in to the MyIMG portal and click “Manage Account.” In the drop-down menu, click “My Profile.” On the next screen, you can change your username, password, email address, and social security number. For more detailed instructions, view the full MyIMG Guide.

Log in to the MyIMG portal and click “Manage Account.” In the drop-down menu, click “Addresses.” On the next screen, you can edit saved addresses or add a new address. For more detailed instructions, view the full MyIMG Guide.

Log in to the MyIMG portal and click “Claims.” In the drop-down menu, click “My Claims.” On the next screen, you can submit a new claim or view existing claim statuses for all insured persons on your plan. For more detailed instructions, view the full MyIMG Guide.

Log in to the MyIMG portal and click “Documents.” On the next screen, you can download a PDF of plan documents (ID cards, declaration page, certificate wordings, etc.) for all insured persons on your plan. For more detailed instructions, view the full MyIMG Guide.

Log in to the MyIMG portal and click “Help.” In the drop-down menu, click “Contact.” On the next screen, you can submit your secure message to our customer care team. For more detailed instructions, view the full MyIMG Guide.